Shipping and Returns

Welcome to Chante Essentia! We're delighted to have you as a part of our skincare journey. To ensure your experience with us is seamless, please take a moment to familiarize yourself with our shipping and return policies.

Shipping Information

Domestic Orders:

  • We offer fast and reliable shipping services for all domestic orders.
  • Standard shipping typically takes 3-5 business days, while expedited options are available for those who need their Chante Essentia products sooner.
  • Enjoy free shipping on orders above $50.

International Orders:

  • Chante Essentia proudly serves skincare enthusiasts worldwide.
  • International shipping times vary by location, but we strive to deliver your products within 7-14 business days.
  • Please note that additional customs fees or taxes may apply, depending on your country's regulations.

Order Processing

  • Orders are processed within 1-2 business days.
  • You'll receive a confirmation email with tracking information once your order is dispatched.

Returns and Exchanges

Our Promise:

  • We stand behind the quality of our products. If you're not satisfied with your purchase, we're here to help.

30-Day Satisfaction Guarantee:

  • If you're not completely satisfied with your order, contact us within 30 days of receiving your products for a full refund or exchange.
  • Please note that returned items must be in their original condition and packaging.

How to Initiate a Return:

  1. Contact our customer support team at [customer.support@chanteessentia.com] with your order number and reason for return.
  2. Our team will guide you through the return process, providing you with a return shipping label if necessary.

Damaged or Defective Products:

  • If your order arrives damaged or with defects, please contact us within 7 days of receiving it.
  • Include photos of the damaged items for a quick resolution.

B2B Partners:

  • For our valued B2B partners, please refer to the terms and conditions outlined in your wholesale agreement.

Contact Us:

  • If you have any questions or concerns regarding shipping or returns, our dedicated customer support team is ready to assist you. Reach out to us at [customer.support@chanteessentia.com].

Thank you for choosing Chante Essentia for your skincare needs. We appreciate your trust in our products.

Chante Essentia - Nourishing Radiance, Naturally.